The buyer-supplier relationship is complex and multi-faceted. Buyers are often made up of lots of departments – procurement/buyers, logistical teams, supply chain managers, CSR and ethical teams (we could add HR, IT, Risk, even Marketing too).
And for most buyers, the strength of this relationship is measured against competitors: but what about how the supplier feels about the strength of their relationship with you, the buyer? Is their relationship better with your competitor? So good that if there was a shortage, or they had a new innovation that might radically change your business, their loyalty would lie elsewhere?
Our mine reading programme uses a web-based, anonymous survey to capture both quantitative and qualitative information from key personnel within the supply chain who interact with the buyer across almost every department: procurement, purchasing, logistics, ethical, CSR, marketing, sales, finance, IT and customer services.
Capturing insight across demographics, price, relationship, communication & collaboration, supply & demand, performance, loyalty, auditing & compliance – the survey is put forward to workers at all levels within the supply chain to ensure you gain a complete picture of what your supplier really thinks.
|Global and accessible 24/7/365
|Creates a transparent buyer/supplier relationship
|Available via the web
|A complete, global and quantifiable picture of what your suppliers think about you as a buyer
|Fully automated process
|Insight into good and bad practice in which to leverage change
|Captures quantitative and qualitative information
|A risk management profile for the buyer helping focus on suppliers where the relationship needs attention
|Worker and supplier anonymity (if required)
|Ability to identify inconsistencies in the way buyers treat their supply chain – e.g., buyer and ethical teams
|Regular reporting to buyer and supplier
|Ability to benchmark and monitor trends across sector/industry or country
For more information, call 01908 330242 email [email protected] or download our brochure.