When a worker decides to leave, many organisations will ask them to attend an exit interview, the aim being to understand why the worker has decided to leave and look for ways to improve working conditions and retention. Providing workers with the opportunity to share feedback, the interview should take place with someone independent (HR or an external company) to encourage honest and open feedback.
Our exit mining service takes care of the whole process utilising technology (phone or web) to create a truly impartial and independent offering. Workers are asked a series of questions covering demographic information i.e., the nature and tenure of employment, relationships, working environment and core reasons why they wish to leave. We also prompt them to share their views and opinions on how they would improve the working environment/ practices which can be invaluable insight for their employer.
Our exit mining works in 4 easy steps:
– The worker completes the exit mining survey online or over the phone
– We share the report with the supplier
– The supplier outlines an action plan – with the report and action plan going to the buyer
– Supplier and buyer review action plan to ensure learning and/or changes have been embedded
The exit mining tool can be used to measure the impact of changes by comparing the feedback over time to determine whether improvements have been made. They can even help reassess and reinvigorate all aspects of the working environment from culture, processes and systems, to management and development.
| Features | Benefits |
|---|---|
| Multilingual, global, and accessible 24/7/365 | Opportunity for workers to openly and honestly share their views of the workplace and put forward suggestions for improvement |
| Available via phone or web and free for the worker to use | Opportunity for suppliers to improve working conditions for the benefit of current and future employees – reducing turnover and improving engagement |
| Referred for action within 24hrs | Current workers feel the benefit of changes and become more likely to share feedback themselves – seen as part of an inclusive and open culture |
| Captures quantitative and qualitative information | Opportunity to track reporting/trends and issues by site/local area/country |
| Independent platform | Ability to track and measure actions to ensure learning and changes are embedded |
| Protects worker anonymity (if required) | Opportunity for suppliers to uncover workplace issues that they would otherwise not have known about and make changes quickly before others leave |
| Regular reporting to buyer and supplier | A more transparent and open relationship between worker and employer |
| Action plans tracked | A great way for buyers to monitor their supply base and proactively tackle issues on an ongoing basis |
For more information, call 01908 330242 email [email protected] or download our brochure.
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